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Erbil

Customer Support Representative

Join a dynamic team where your voice makes a difference in every customer experience. As a Contact Center Agent, you’ll grow your skills, support customers, and build a strong career in a fast-paced a

We usually respond within a day

Tile: Contact Center Agent

Location: Erbil

Position Type: Full-Time Night shift: 04:00pm to 12:00am OR 5:00pm to 01:00am.

Job Summary: Responsible for making (inbound/outbound) calls and answering customers questions, communicate with social media followers and customers over channels, including Facebook, Instagram, twitter, live chat, and any additional channel. Provide excellent customer service with high attention to detail in writing/editing. solving their problems, gathering survey data professionally, and responding to customer inquiries and complaints.

Key Responsibilities:

  1. Receive calls from the customers and answer their queries.

  2. Handling the complaints, queries, and marketing campaign through all social media websites (Facebook, Instagram, Live chat).

  3. Support the customers' queries and complaints via email.

  4. Create tickets for the customers about their issues or requests.

  5. Rise the critical cases to the department supervisor.

  6. Call back the customer when it is needed.

  7. Cover the telemarketing campaign if required.

Qualification:

  1. Preferred a Fresh graduate from any university or institute.

  2. Knowledge of using Microsoft programs.

  3. Average typing speed and able to write in (Arabic & English).

  4. Now how to deal very well with the team and management.

  5. Able to talk on the phone, make notes on the computer, and check out details at the same time - multitasker.

  6. Excellent in communication skills, and work under pressure.

  7. Fluent in Kurdish, Arabic, and English is a plus


Locations
Erbil

About Fastlink

At Fastlink, we build and deliver connectivity solutions that impact millions of users across Kurdistan. From fast-paced digital products to large-scale infrastructure and enterprise solutions, we offer career opportunities for people who want to take ownership, grow through real work, and contribute to meaningful projects. Whether you thrive in a dynamic environment or a more structured setting, this is where you can build your career and make a real impact.

Erbil

Customer Support Representative

Join a dynamic team where your voice makes a difference in every customer experience. As a Contact Center Agent, you’ll grow your skills, support customers, and build a strong career in a fast-paced a

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