Social Media Customer Care Agent
Support customers in Kurdish and Arabic across social media, chat, and email — resolving concerns, tracking cases, and creating a positive experience across every channel.
We usually respond within two weeks
The Social Media Customer Care Agent is responsible for managing customer inquiries, complaints, and requests across social media platforms and other communication channels, ensuring timely responses, effective issue resolution, and a positive customer experience in accordance with Fastlink’s service standards.
Key Responsibilities
Manage customer inquiries, complaints, and requests across social media platforms, including Facebook, Instagram, X (Twitter), WhatsApp, and Live Chat.
Respond to customer inquiries and complaints through email in a professional and timely manner.
Create and maintain detailed customer service tickets to ensure proper tracking and resolution of reported issues.
Escalate critical, complex, or unresolved cases to the department supervisor for further action.
Conduct follow-up calls with customers when necessary to ensure their concerns are addressed and resolved.
Support the communication and execution of marketing campaigns across social media platforms.
Ensure professional communication and consistent customer service standards across all channels.
Requirements
Fluency in Kurdish and Arabic, both spoken and written.
Excellent typing speed and accuracy in both languages.
Strong written communication skills and professional business writing etiquette.
Good communication, problem-solving, and customer service skills.
Ability to handle customer complaints professionally and manage multiple inquiries efficiently.
- Department
- Contact Center
- Role
- Social Media Customer Care agent
- Location
- Erbil
About Fastlink
At Fastlink, we build and deliver connectivity solutions that impact millions of users across Kurdistan. From fast-paced digital products to large-scale infrastructure and enterprise solutions, we offer career opportunities for people who want to take ownership, grow through real work, and contribute to meaningful projects. Whether you thrive in a dynamic environment or a more structured setting, this is where you can build your career and make a real impact.